Shipping policy
Shipping policy
Last updated: 05 August 2026
Where we deliver
We deliver to mainland UK addresses. We don't currently deliver to Northern Ireland, the Scottish islands, the Isle of Man, the Channel Islands or the Isles of Scilly. Email hello@hably.com if you're outside our delivery area and we'll see what we can do.
What it costs
Delivery is charged by order value and shown before you pay.
| Order value | Delivery |
|---|---|
| Up to £1,500 | £75 |
| £1,500 to £3,000 | £125 |
| £3,000 to £5,000 | £175 |
| £5,000 to £8,000 | £250 |
| Over £8,000 | £350 |
Some remote mainland postcodes cost more to reach. If yours is one of them we'll tell you before your confirmation call, and you can go ahead or cancel for a full refund.
Who delivers, and what they do
Your order is delivered by [delivery partner], not by Hably. Two of their team will bring your order into your hallway or the nearest ground floor room.
They deliver furniture, they don't fit it. They can't carry upstairs, unpack, remove packaging, assemble or install, and they can't advise on your design or installation. Ask us anything about the furniture itself.
Your furniture arrives part assembled: carcasses built, with worktops, end panels, plinths and trims supplied oversized to cut to fit on site.
Someone over 18 needs to be there to accept delivery.
Delivery is our responsibility. If anything goes wrong on the day, contact us rather than the courier and we'll sort it.
Lead times and booking
Lead times run from your confirmation call, not from when you order, and we'll give you an estimated window then.
When your order is ready we'll book a delivery day with you. [Delivery partner] will confirm a time slot by phone or message either the day before or on the morning of delivery, so that message may come from them rather than from us.
Lead times are estimates. If we're running late we'll tell you and agree a new date.
Access
Check access before you order. Narrow or irregular doorways, tight corridors, sharp turns, low ceilings and restricted parking all cause problems, and the delivery team can't force a route that doesn't work.
No carcass should be larger than a standard internal door, but the run itself needs to get there.
If we can't get your order into your property, or nobody's there on the agreed day, we may charge you for redelivery.
When it arrives
Check your order within 48 hours and tell us about any transit damage with photographs. Your order becomes your responsibility once it's delivered.
If you can't unpack straight away, store it flat, indoors, somewhere dry and at normal room temperature. Board and finishes don't like damp garages or unheated outbuildings.
Collection
Collection from our workshop isn't a checkout option. If you'd prefer to collect, email hello@hably.com before you order and we'll tell you whether we can accommodate it. Media wall orders are large and heavy and need a suitable vehicle and two people.